Pricing & Ordering

Step 1:

Find the right product in our wide range of products.

Step 2:

Provide the desired price via the Website, Phone, Email or via WhatsApp

Step 3:

Wait for confirmation and complete your order.

Would you like to receive the best price right away?

Would you prefer to receive the best price immediately? Fill in your details at"Directly the best price" and receive a competitive offer within minutes.

Do you think our counter-proposal is too high? Not to worry, contact one of our staff members to discuss the price. We are confident to come out of it together.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or E-mail.

It is also possible to respond directly to the counter-proposal via the sent email.

There may be times when your proposal is cancelled. This may be due to the following reasons.

- The item is sold out

- Your proposal is not feasible

If you have any questions, please contact our staff.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

During working days you will receive a response to your proposal within 1 hour. If you have not received a message within 1 hour please check your spam or junk mail. It is possible that our message ends up in one of these folders.

If you haven't received a message after 24 hours, please contact one of our employees during working days.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

As long as an order has not been created, the item is free to be ordered by others. If you want to be sure of purchasing, place the order. It is not possible to hold / reserve items without a placed order.

You can place an order in several ways. For example, it is possible to order an item directly through the link provided:

1. Fill in your data via the provided link

2. Complete the order by paying.

3. Receive the order confirmation when the order is placed and paid.

Or place an order through one of our employees:

1. Get in touch

2. Specify which item you are interested in

3. Discuss the price

4. Provide your address information to our associate

5. Finalize the order by paying through the provided link

6. Receive the order confirmation when the order is placed and paid.

This is possible at a time when your order has not yet been processed. Please contact one of our staff to make the change. Our staff will adjust the delivery address for you.

If your order has already been processed, it is unfortunately not possible to change the address afterwards. In this case, download the app from the carrier and ask for a change of address.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

After ordering you will receive the order confirmation within a few minutes. It is possible that this confirmation ends up in your spam or junk mail. Please check this at all times.

If you have not received a confirmation after 30 minutes, please contact our staff.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

You can find a desired item in several ways:

1. Use the search bar at the top (Enter for example the brand, model, EAN-Code, SKU or type)

2. Use the different categories or filter possibilities

3. Contact our staff and indicate what you are looking for. They will present the desired item to you.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

You do not need an account to place an order. Having an account does offer several advantages. It saves you time on your next purchase, all previous purchases are visible and save items in a wish list.

Don't worry our assortment is regularly supplemented and expanded with new items. It is also possible to subscribe to your favorite brand or product group. When new items arrive you will automatically receive a notification.

In addition, you can always enter a search query. If we receive the desired article then you will again receive a notification.

It is always possible that your address is not recognized. In this case please contact our staff. They will be happy to help you.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

Sometimes it may happen that your item is no longer available. This can be due to the following reasons, the item was double ordered at the same time or the item is not in desired condition for delivery.

Don't worry, we will automatically keep you informed. If available, we will offer an alternative or refund if desired.

If ordered items are no longer available you cannot oblige us to deliver the item.

It is possible to pick up an order. Please inform in advance with one of our employees for the possibilities.

Please note that not all items are in stock in Kaatsheuvel!

Our employees are directly accessible via Website Chat, Phone, WhatsApp or E-mail.

"A manufacturer sets a price for a product. This is often based on what the manufacturer thinks the consumer is willing to pay for the product. Legally, manufacturers cannot force retailers to adhere to this recommended price. The product is often sold for less but it may also be sold for more."

(Provided by the Consumers' Association, click on the link below for further explanation)

Click here For other information regarding recommended retail prices

How are our recommended retail prices established?
Recommended retail prices
at Outlet Specialist are provided by third parties. Third parties are the partners / suppliers of Outlet Specialist.

Questions about the recommended retail prices?

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

Pay

Outlet Specialist accepts several payment options. It is possible to pay with:

- IDeal

- Credit card (Visa, Mastercard, Amex)

- Apple Pay

- PayPal

- Bankcontact

- 3In

- Afterpay with Klarna

- Afterpay with Billing

- Bank transfer

For more information we refer you to our Payment provider Mollie

Click here for more information

Through Klarna afterpay it is possible to pay afterwards. With Klarna afterpay you as a customer have the option to pay only when you receive the product in your home.

To offer you the payment methods of Klarna, we may provide your contact and order information to Klarna during the checkout process, so Klarna can assess your eligibility for the payment methods of Klarna and tailor these payment methods for you. Your personal data will be processed in accordance with the Privacy Statement of Klarna.

Click here for more information

A payment will be returned within 14 days of receipt of the return.

No transaction fees will be charged regardless of the payment method.

Refunds to customers will always be made to the same account number / method of payment as was used to pay.

Unfortunately, it is not possible for us to transfer money back to another account.

The order will be processed when the amount is paid in full.

If you wish to pay afterwards you can use Klarna afterpay. For more information see the link below:

Click here for more information

Returns & Cancellation

Please contact one of our staff to make the change. When an order is already processed, it is unfortunately not possible to cancel or change it.

Returns are also possible within the specified period with the exception of specially ordered items. For special ordered items we can unfortunately not guarantee returns.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

Please contact one of our employees. They will help you with further processing.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

For non-customized or specially ordered items, it is possible to return them within 30 days in original condition and packaging. 30-days after receipt, the right of withdrawal automatically expires.

If it is a special or custom made item it is unfortunately not possible to return it. For questions, please contact one of our employees.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

To accept your return, it must meet the following conditions:

1. The item is originally packed including all accessories

2. The item is in the same condition as how you received it

3. Item has not been custom made or specially ordered

To be able to keep our prices low, the costs for returning the products are for your own account. If you receive a damaged, incomplete or incorrect item, these return costs are of course at our own expense.

The return costs will be settled upon receipt.

Returns are processed within 5 working days. The amount will be transferred back to you within 14 working days. The amount will be refunded in the same manner as you have paid. Changes in the refund are unfortunately not possible.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

For specially ordered items or custom-made products, it is unfortunately not possible to return them.

If a purchased product is not sound, the buyer must complain to the seller within a reasonable time. This is called a complaint.

Failure to comply with this duty to complain results in the buyer losing his rights for non-conformity (the failure of a product to meet its requirements).

A maximum notification period of 14 days after delivery applies to complaints. Complaints can be passed on to our customer service employees.

Our employees can be reached directly via Website Chat, Telephone, WhatsApp or E-mail.

Guarantees

Of course! When you buy a product from us the legal warranty applies. This guarantee means that the product is what you as a customer may expect.

Does the article not match? Let us know and we will work together to find an appropriate solution.

Good to know is that you have a (purchase) agreement with the sales partner, your warranty/repair request will therefore go to them. The proof of guarantee is your invoice or proof of purchase of the product you bought. If you show it to us, we know enough and we will be there for you.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

You can report your warranty request to our customer service department. We therefore ask you to proceed as follows:

1. Send an email to info@outletspecialist.com

2. Mention in the subject the warranty request followed by the order number.

3. Describe clearly in the mail the reason for the warranty request.

4. Always add a copy of the original invoice in the mail.

5. Keep the ticket number safe, if you have questions or comments please mention the ticket number.

Our staff is directly accessible via Website Chat, Phone, WhatsApp or Email.

There is a difference between warranty and user marks. So what are the differences and how do they affect your application?

User Traces:

User marks are damages that can occur during the use of a device. These include the wear and tear of a product, the appearance of scratches on a screen, cables that wear out during use, colors that fade, material that thins with use, etc.

Warranties:

Warranty is used when a product does not meet the requirements within the reasonable time.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

Warranties may expire. When does a warranty expire?

Here are a few examples:

1. The product is not installed by a certified/recognized installer. Damage occurs during installation.

2. The product is not used responsibly for its intended purpose.

3. The product is taken apart for inspection by a non-certified installer.

4. The product is modified in an irreparable manner.

Delivery & Shipping

For international shipments (packages) Outlet Specialist uses the same shipping costs as DHL.

Click on the link below for a cost overview per country with corresponding weight class.

Click here for all shipping rates

If you wish to order an article with special dimensions or destinations please contact our customer service.

They will be happy to help you with a suitable price.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or E-mail.

By default, we try to deliver our items within 1 to 3 working days. There are exceptions however, you will find the estimated delivery time in working days at the top of each item.

If the purchased items represent a value greater than € 200, - and are lighter than 25 KG, they will be delivered for free within the Benelux / Germany.

Shipping with Track & Trace is a shipment through DHL, PostNL, UPS or FedEx. By default, you will receive these shipments automatically with a track & trace code through which you can follow the shipment.

For items heavier than 25 KG a pallet shipment will be used. The purchased items will be delivered to your home by courier or DHL on a pallet. Standard you will receive from these shipments a track and trace code through which you can follow the shipment.

It varies from supplier to supplier which carriers are used. By default, the following carriers are used:

- DHL

- UPS

- PostNL

- FedEx

- Quicargo

- TNT SHIPYARDS

- Schenker

By default, you will receive a Track & Trace code with every order. Through this code you can easily follow your package.

If you have not received a Track & Trace code, please contact our staff.

Our staff can be reached via Website Chat, Phone, WhatsApp or E-mail.

No worries, if your product has not been delivered (yet), please contact our staff.

Make sure you have your order confirmation to hand, that way we can immediately look up your order in the system.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

It is possible to pick up your order in Kaatsheuvel. Always inform in advance whether the product is in stock in Kaatsheuvel.

Not all items are in stock in Kaatsheuvel.

Our staff is directly accessible via Website Chat, Phone, WhatsApp or Email.

Outlet Specialist delivers its orders worldwide. Do you have a unique request regarding shipping? Please contact our staff to discuss the request.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

Outlet Specialist takes care of the delivery of an order. It may happen that your package is delivered to, for example, a collective building or pickup-point.

For both collective buildings and pickup-points a different form of responsibility applies.

For example, Outlet Specialist is not liable for lost packages after they have been delivered to a Pickup-Point or Collective Building.

Our preference is therefore that you have your package shipped to a home address or direct business address.

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.

What are international shipments?

International shipments are shipments to countries other than Belgium, the Netherlands, Germany and Luxembourg.

What to do in case of delay?

Unfortunately it is not possible to prevent 100% of all packages being delivered on time. Since international shipments are handled by transporters, a delay is considered force majeure and Outlet Specialist has no influence on it.

Is Outlet Specialist liable for delays?

Delays are considered force majeure. Therefore it is not possible to recover any costs for late delivery from Outlet Specialist.

It is possible that you order an article of which you would like to organize the transport yourself.

Think of items with different sizes, special destinations or high value.

It is possible at Outlet Specialist to organize your own transport for your order.

Please contact our staff to discuss your request.

Our employees are directly accessible via Website Chat, Phone, WhatsApp or Email.

Outlet Specialist functions as an online player. Outlet Specialist has no own showroom. It is possible to pick up articles / orders in Kaatsheuvel before consultation.

Always contact our staff first to make an appointment.

Our employees are directly accessible via Website Chat, Phone, WhatsApp or Email.

Products and Information

99% of the items we offer are new. For the remaining 1%, the items may be as follows:

- Items with opened packaging

- Demonstration products

The items offered by Outlet Specialist come from importers, wholesalers or manufacturers.

Outlet Specialist works as a sales platform. Importers, wholesalers, manufacturers and retailers sell the remaining articles directly through Outlet Specialist to the end customer.

By selling directly to the end customer many links in the process are skipped resulting in a competitive price.

Some alternatives for producers are:

- Destruction of stocks (environmentally unfriendly)

- Buyers (no control)

- Dumping in the market (market damage)

Outlet Specialist is seen as a socially responsible way to dispose of overproductions in a controlled way in the market.

All product information that you can find on our website is provided by third parties. Under this information we mean:

- Product descriptions

- Product images

- Recommended retail prices

Information is provided by third parties to inform you. The accuracy and/or completeness can therefore not be 100% guaranteed.

Do you have any questions?

Our staff can be reached directly via Website Chat, Phone, WhatsApp or Email.