At the Outlet Specialist B.V. a cooling off period of 14 days applies to all webshop orders. The cooling off period begins when you receive the complete order. Within this period you may view and / or fit the product, unless otherwise stated. After expiration of the cooling-off period, the purchase agreement is a fact.
Our terms and conditions provide the opportunity, under certain conditions, goods you have purchased from us to return. If you wish to make use of this option, please do so as follows:
- Download the De Outlet Specialist return form from the website after which you fill it in completely and clearly. On the form you must also state a reference number. This number can be found on your invoice under Reference. If you have completely filled out the form, print it and add it to the article to be returned in the box. Close the box firmly.
- You have the goods sent to us by post.nl or another company. The costs for returning to The Outlet Specialist are always for your own account. In case of an incorrect delivery or a defective / damaged item, we deposit after receipt of the product and the return form and after subsequent review € 6.95 of shipping costs of that return shipment back into your account.
- You bring the goods to our service address in Kaatsheuvel at the Zuidhollandsedijk 181. You then pay no shipping costs. You can come here during the usual opening hours.